Privacy Policy

How we protect and handle your personal information

Last updated:

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact our support team. This may include:

  • Name, email address, and phone number
  • Business information and store details
  • Payment and transaction information
  • Customer support communications
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Protect against fraudulent or illegal activity
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements
  • To protect our rights and safety
  • With trusted service providers who assist in operating our platform

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to processing of your data
  • Data portability
  • Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform may integrate with third-party services (payment processors, analytics, etc.). These services have their own privacy policies, and we encourage you to review them.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@sellyafrica.com

Phone: +254 700 000 000

Address: Nairobi, Kenya